Shipping & returns
Shipping and Returns
How long will it take to get my order?
Typically, it takes between 2-3 business days to receive your order. Occasionally an item may be a “special order” or may be on “back order” with our distributor and this can delay delivery. Please contact our front desk at 403-818-7111 or info@creaturecomfortsvets.ca if you are running low on a product and are concerned about delivery time.
Can my order be shipped to my home or work?
Yes it can!
Delivery to the clinic; On check out, you can choose to have your order delivered to our practice and you can pick it up here for free during our regular business hours.
Delivery to an address of your choice; You can also elect to have your order shipped to your home (or an address of your choice) for a fee which will be estimated at check out.
- Delivery fees vary based on your location and the weight of your order. Your order will be delivered by Purolator if it is being shipped to your home or work. Purolator Your Way will allow you to track your package and customize your delivery preferences. Please visit their website for more information.
Damaged Goods
We are so sorry that your order was damaged! Please let us know within 5 days of delivery what the damage is so that we can work on getting you a replacement or a credit. Please email reports of damage including a picture to info@creaturecomfortvets.ca
What if the delivery to my home is stolen?
Creature Comforts Animal Clinic is not responsible for any packages that are stolen or go missing from your doorstep after delivery. Please use Purolator Your Way to communicate your delivery preferences with your Purolator delivery person.
Clinic orders: How long will you hold my order when it's delivered to the clinic?
There is no official length of time that your order will be held at the clinic! But due to a shortage of space we appreciate you picking your order up as soon as possible after it is received here.
Our return policies have a 5 day time frame for refund, from the day the package is delivered to the hospital, you should aim to pick up and review your order before that time frame.
This is not what I ordered.
We are sorry that you received something different than what you were expecting.
Please email info@creaturecomfortsvets.ca and we can correct this for you. There is a 5 day window to return an item from the day it is received into the hospital or delivered to your home so please alert us to any errors as soon as possible so we can correct it for you. If you pick your order up in clinic, we welcome you to open it here and check the contents before you leave. We can even recycle that box for you if you would like!
My pet won’t eat this food!
All the “veterinary diets” we sell through our store have a 100% satisfaction guarantee! If your pet doesn’t like it we can get you a full refund. Some of the non-veterinary diet options can also be returned for refund. The 5 day return window discussed below does not apply to food returns. Please call ahead and ask about food return policies if you have any questions as the return policy differs between companies. All food returns can be refunded back onto the mode at which it was purchased. If you are not a registered client and/or do not have a receipt your refund will not be able to be processed.
ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM MAY NOT BE EXCHANGED OR REFUNDED!
All inquiries regarding returns and/or exchange can be directed to Creature Comforts Animal Clinic at 403 818 7111 or info@creaturecomfortvets.ca.